Shipping and Payment
Shipping costs DHL Standard Shipping
Germany (€6.90)
Shipping costs DPD Standard Shipping
Germany (€5.90)
Europe Zone 1 & 2 (€14.90)
Austria, Belgium, Denmark, Luxembourg, Netherlands, France, Monaco
Shipping costs DHL Express Shipping
Germany (€11.90)
Europe Zone 1 & 2 (€24.90)
Austria, Belgium, Denmark, Luxembourg, Netherlands, France, Monaco
Europe Zone 3 (€19.90)
Czech Republic, Vatican City, Ireland, Italy, Poland, Spain, United Kingdom
Europe Zone 4 (€19.90)
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden
Europe Zone 5 (€28.90)
Andorra, Faroe Islands, Gibraltar, Iceland, Norway, San Marino, Guernsey, Jersey Switzerland
Worldwide (€39.90)
Canada,Turkey USA
EFTA countries (€25.90)
Switzerland,Liechtenstein
Please note that additional fees may apply for shipments to non-EU countries and are the responsibility of the buyer.
Payment methods
Payment via PayPal:
You can also securely and easily pay with PayPal. At the end of the ordering process you will be redirected to PayPal. If you are already a PayPal customer you can log in with your user data and make the payment. If you are new to PayPal you can sign up as a guest or open a PayPal account and then confirm the payment. If you return goods the corresponding value will be credited back to your PayPal account.
Payment via Sofort Überweisung:
Sofortüberweisung is an easy-to-use direct transfer method with a high security standard of online banking and TÜV-certified data protection. Via the secure payment form sofortüberweisung automatically and in real time initiates a transfer into the end consumer's online banking account. The purchase amount is transferred directly and we receive an instant confirmation in real time. After selecting sofortüberweisung as the payment method in the ordering process you will be directed to the secure payment form of Payment Network AG immediately. With sofortüberweisung you then instruct your bank to make a transfer. You only need your online banking account details (PIN and TAN). How do I receive proof of payment of VAT? Each delivery from us includes an invoice with VAT shown separately.
Payment by credit card:
We accept VISA and Mastercard
The charge to your credit card will be made upon completion of the order.
Return Policy
Dear customer, we apologize if our delivery gives cause for complaint and we strive to resolve any inconveniences as quickly as possible. If your delivery is damaged or defective, please contact us and we will find a solution as soon as possible.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the last goods. To exercise your right of withdrawal, you must inform us (Lampen aus Natur, owner Oliver Wilk, Werkstraße 21, 15890 Eisehüttenstadt, Germany, Phone: 0171/8123523, Email: info@erleuchten.net) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. The right of withdrawal applies to items in stock. Goods made according to customer specifications are excluded from the right of withdrawal.
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding delivery costs, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to Lampen aus Natur, owner Oliver Wilk (Werkstraße 21, 15890 Eisehüttenstadt), without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample Withdrawal Form (If you wish to withdraw from the contract, please fill out this form and send it back.)
- Lampen aus Natur, owner Oliver Wilk Werkstraße 21, 15890 Eisehüttenstadt
- I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/provision of the following service ()
- Ordered on ()/received on ()
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date ()
*Delete as appropriate.